PRESS RELEASE: MWSS RO DETERMINES FINAL REBATE AMOUNT FOR MAYNILAD CUSTOMERS

24 January 2023 PRESS RELEASE MWSS RO DETERMINES FINAL REBATE AMOUNT FOR MAYNILAD CUSTOMERS This is to inform the public that Maynilad Water Services, Inc. shall rebate a total amount of TWENTY-SEVEN MILLION FOUR HUNDRED SEVENTY-SEVEN THOUSAND SIX HUNDRED SEVENTEEN PESOS AND 12/100 (PHP 27,477,617.12), as reasonably determined by the MWSS Regulatory Office (RO), to continue reading : PRESS RELEASE: MWSS RO DETERMINES FINAL REBATE AMOUNT FOR MAYNILAD CUSTOMERS

PRESS RELEASE: MAYNILAD TO REBATE CUSTOMERS AFFECTED BY PROLONGED WATER SERVICE INTERRUPTIONS

11 January 2023 PRESS RELEASE MAYNILAD TO REBATE CUSTOMERS AFFECTED BY PROLONGED WATER SERVICE INTERRUPTIONS Based on the investigation conducted by the MWSS Regulatory Office (RO) into the prolonged water service interruptions that have been adversely affecting the well-being of customers served by the Putatan Water Treatment Plants (PWTP) since 20 December 2022, Maynilad Water continue reading : PRESS RELEASE: MAYNILAD TO REBATE CUSTOMERS AFFECTED BY PROLONGED WATER SERVICE INTERRUPTIONS

PRESS RELEASE: MWSS RO PENALIZES MAYNILAD FOR SERVICE OBLIGATION FAILURE

28 September 2022 PRESS RELEASE MWSS RO PENALIZES MAYNILAD FOR SERVICE OBLIGATION FAILURE From May to July 2022, the Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO) monitored prolonged and recurring water service interruptions and water quality issues in the southern part of the West Concession Area. Based on the evidence gathered by the continue reading : PRESS RELEASE: MWSS RO PENALIZES MAYNILAD FOR SERVICE OBLIGATION FAILURE

PRESS RELEASE: MWSS RO ORDERS MAYNILAD TO EXPLAIN ITS RECENTLY ANNOUNCED WATER SERVICE INTERRUPTIONS

22 August 2022 PRESS RELEASE MWSS RO ORDERS MAYNILAD TO EXPLAIN ITS RECENTLY ANNOUNCED WATER SERVICE INTERRUPTIONS In light of Maynilad Water Services, Inc.’s most recent Water Service Interruption (WSI) announcements, the MWSS Regulatory Office (RO) issued a notice to the West Zone Concessionaire to explain 1) its failure to properly and effectively notify all continue reading : PRESS RELEASE: MWSS RO ORDERS MAYNILAD TO EXPLAIN ITS RECENTLY ANNOUNCED WATER SERVICE INTERRUPTIONS

PRESS RELEASE: MAYNILAD CUSTOMERS TO RECEIVE WATER BILL REBATES

16 June 2022PRESS RELEASE MAYNILAD CUSTOMERS TO RECEIVE WATER BILL REBATES Maynilad Water Services, Inc. customers in the Business Areas of Muntinlupa-Las Piñas, Malabon-Valenzuela, and Quezon City will receive minor corrections in their water bills in the form of rebates, as a result of Maynilad’s implementation of tax rates that are not in accordance with continue reading : PRESS RELEASE: MAYNILAD CUSTOMERS TO RECEIVE WATER BILL REBATES

PRESS RELEASE: MWSS RO PROBES MAYNILAD OVER SURGE IN CUSTOMER COMPLAINTS ON WATER SUPPLY AND QUALITY ISSUES

10 June 2022PRESS RELEASE MWSS RO PROBES MAYNILAD OVER SURGE IN CUSTOMER COMPLAINTS ON WATER SUPPLY AND QUALITY ISSUES On 08 June 2022, the MWSS Regulatory Office (RO) issued a Notice to Explain to Maynilad Water Services, Inc., following a surge in customer complaints received and monitored by the Office through various communication channels, including continue reading : PRESS RELEASE: MWSS RO PROBES MAYNILAD OVER SURGE IN CUSTOMER COMPLAINTS ON WATER SUPPLY AND QUALITY ISSUES

PRESS RELEASE: MWSS RO ANNOUNCES REDUCTION IN MAYNILAD AND MANILA WATER CUSTOMERS’ WATER BILLS

03 March 2022PRESS RELEASE MWSS RO ANNOUNCES REDUCTION IN MAYNILAD AND MANILA WATER CUSTOMERS’ WATER BILLS With the passage of Republic Act Nos. 11600 and 11601 granting Maynilad Water Services, Inc. and Manila Water Company, Inc. respectively, franchises to establish, operate, and maintain a waterworks system and sewerage and sanitation services in the Concession Areas, continue reading : PRESS RELEASE: MWSS RO ANNOUNCES REDUCTION IN MAYNILAD AND MANILA WATER CUSTOMERS’ WATER BILLS

PRESS RELEASE: MWSS RO PENALIZES MAYNILAD FOR PROLONGED WATER SERVICE INTERRUPTIONS AT THE PWTP SUPPLY ZONE

28 February 2022PRESS RELEASE MWSS RO PENALIZES MAYNILAD FOR PROLONGED WATER SERVICE INTERRUPTIONS AT THE PWTP SUPPLY ZONE This to inform the public that the Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO), through RO Resolution No. 2022-02-CA, has resolved to impose a financial penalty on Maynilad Water Services, Inc. (Maynilad) for its unusual continue reading : PRESS RELEASE: MWSS RO PENALIZES MAYNILAD FOR PROLONGED WATER SERVICE INTERRUPTIONS AT THE PWTP SUPPLY ZONE

PRESS RELEASE: MWSS RO PROBES MAYNILAD FOR PROLONGED WATER SERVICE INTERRUPTIONS

24 January 2022PRESS RELEASE MWSS RO PROBES MAYNILAD FOR PROLONGEDWATER SERVICE INTERRUPTIONS This to inform the public about the ongoing investigation of the MWSS Regulatory Office (RO) on the prolonged implementation of Water Service Interruptions (WSIs) by Maynilad Water Services, Inc. at its Putatan Water Treatment Plant’s (PWTP) supply zone. The investigation is being conducted continue reading : PRESS RELEASE: MWSS RO PROBES MAYNILAD FOR PROLONGED WATER SERVICE INTERRUPTIONS

Press Release: Maynilad to Implement Water Service Interruptions for DPWH Flood Control Project

21 October 2021 PRESS RELEASE MAYNILAD TO IMPLEMENT WATER SERVICE INTERRUPTIONS FOR DPWH FLOOD CONTROL PROJECT This to inform the public that Maynilad Water Services, Inc. will undertake a pipe realignment of its 2000 mm (7-ft-diameter) primary line along Sobriedad cor. Cristobal St., Sampaloc, Manila to give way to a major flood control (drainage) project continue reading : Press Release: Maynilad to Implement Water Service Interruptions for DPWH Flood Control Project

Press Release: MWSS RO Directs the Suspension of Service Disconnection Activities in Areas Under Alert Level 5 or Granular Lockdown

16 September 2021 PRESS RELEASE MWSS RO DIRECTS THE SUSPENSION OF SERVICE DISCONNECTION ACTIVITIES IN AREAS UNDER ALERT LEVEL 5 OR GRANULAR LOCKDOWN This is to inform the public that the MWSS Regulatory Office (RO) has required Manila Water Company, Inc. and Maynilad Water Services, Inc. to suspend all service disconnection activities in areas under continue reading : Press Release: MWSS RO Directs the Suspension of Service Disconnection Activities in Areas Under Alert Level 5 or Granular Lockdown