The MWSS Regulatory Office (RO) invites all Maynilad Water Services, Inc. and Manila Water customers, local government leaders within the East and West Concession Areas, concerned public and private institutions, and media organizations to the Public Consultation Drive (PCDr) on the Implementing Rules and Regulations for the Imposition of Fines and Penalties for Failure to Meet Service Obligations Under the Concession continue reading : MWSS RO TO CONDUCT PUBLIC CONSULTATION DRIVE ON THE IRRS FOR THE IMPOSITION OF FINES AND PENALTIES TO MEET SERVICE OBLIGATIONS UNDER THE CONCESSION AGREEMENTS

24 January 2023 PRESS RELEASE MWSS RO DETERMINES FINAL REBATE AMOUNT FOR MAYNILAD CUSTOMERS This is to inform the public that Maynilad Water Services, Inc. shall rebate a total amount of TWENTY-SEVEN MILLION FOUR HUNDRED SEVENTY-SEVEN THOUSAND SIX HUNDRED SEVENTEEN PESOS AND 12/100 (PHP 27,477,617.12), as reasonably determined by the MWSS Regulatory Office (RO), to continue reading : PRESS RELEASE: MWSS RO DETERMINES FINAL REBATE AMOUNT FOR MAYNILAD CUSTOMERS

11 January 2023 PRESS RELEASE MAYNILAD TO REBATE CUSTOMERS AFFECTED BY PROLONGED WATER SERVICE INTERRUPTIONS Based on the investigation conducted by the MWSS Regulatory Office (RO) into the prolonged water service interruptions that have been adversely affecting the well-being of customers served by the Putatan Water Treatment Plants (PWTP) since 20 December 2022, Maynilad Water continue reading : PRESS RELEASE: MAYNILAD TO REBATE CUSTOMERS AFFECTED BY PROLONGED WATER SERVICE INTERRUPTIONS

28 September 2022 PRESS RELEASE MWSS RO PENALIZES MAYNILAD FOR SERVICE OBLIGATION FAILURE From May to July 2022, the Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO) monitored prolonged and recurring water service interruptions and water quality issues in the southern part of the West Concession Area. Based on the evidence gathered by the continue reading : PRESS RELEASE: MWSS RO PENALIZES MAYNILAD FOR SERVICE OBLIGATION FAILURE

22 August 2022 PRESS RELEASE MWSS RO ORDERS MAYNILAD TO EXPLAIN ITS RECENTLY ANNOUNCED WATER SERVICE INTERRUPTIONS In light of Maynilad Water Services, Inc.’s most recent Water Service Interruption (WSI) announcements, the MWSS Regulatory Office (RO) issued a notice to the West Zone Concessionaire to explain 1) its failure to properly and effectively notify all continue reading : PRESS RELEASE: MWSS RO ORDERS MAYNILAD TO EXPLAIN ITS RECENTLY ANNOUNCED WATER SERVICE INTERRUPTIONS

16 June 2022PRESS RELEASE MAYNILAD CUSTOMERS TO RECEIVE WATER BILL REBATES Maynilad Water Services, Inc. customers in the Business Areas of Muntinlupa-Las Piñas, Malabon-Valenzuela, and Quezon City will receive minor corrections in their water bills in the form of rebates, as a result of Maynilad’s implementation of tax rates that are not in accordance with continue reading : PRESS RELEASE: MAYNILAD CUSTOMERS TO RECEIVE WATER BILL REBATES

10 June 2022PRESS RELEASE MWSS RO PROBES MAYNILAD OVER SURGE IN CUSTOMER COMPLAINTS ON WATER SUPPLY AND QUALITY ISSUES On 08 June 2022, the MWSS Regulatory Office (RO) issued a Notice to Explain to Maynilad Water Services, Inc., following a surge in customer complaints received and monitored by the Office through various communication channels, including continue reading : PRESS RELEASE: MWSS RO PROBES MAYNILAD OVER SURGE IN CUSTOMER COMPLAINTS ON WATER SUPPLY AND QUALITY ISSUES