Press Release: MWSS RO Directs the Suspension of Service Disconnection Activities in Areas Under Alert Level 5 or Granular Lockdown

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16 September 2021 PRESS RELEASE MWSS RO DIRECTS THE SUSPENSION OF SERVICE DISCONNECTION ACTIVITIES IN AREAS UNDER ALERT LEVEL 5 OR GRANULAR LOCKDOWN This is to inform the public that the MWSS Regulatory Office (RO) has required Manila Water Company, Inc. and Maynilad Water Services, Inc. to suspend all service disconnection activities in areas under continue reading : Press Release: MWSS RO Directs the Suspension of Service Disconnection Activities in Areas Under Alert Level 5 or Granular Lockdown

Tipid-TUBIG Tip Ngayong Tag-ulan: Mag-imbak ng Tubig-ulan

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#SaveH2OwithMWSSRO  NGAYONG TAG-ULAN!  Bed weather ba dahil sa bagyo? Kumilos na muna tayo at ilabas ang mga lalagyan ng tubig para mag-imbak ng tubig-ulan! Makakatipid na tayo ng malinis na tubig mula sa gripo, mababawasan pa ang bayarin natin sa tubig kung gagamitin natin ang tubig-ulan sa iba’t ibang paraan. May Tipid-TUBIG Tip ka rin ba? I-share continue reading : Tipid-TUBIG Tip Ngayong Tag-ulan: Mag-imbak ng Tubig-ulan

STP of the Week: Tandang Sora Sewage Treatment Plant

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The Tandang Sora Sewage Treatment Plant (STP) is MWSS Regulatory Office (RO)’s STP of the Week. This STP is being operated by Maynilad Water Services, Inc.. Aside from helping reduce the pollution in San Juan River Basin, Tandang Sora STP also uses an eco-friendly technology that requires less power for wastewater treatment. Wastewater from households and other establishments continue reading : STP of the Week: Tandang Sora Sewage Treatment Plant

Press Release: MWSS RO Confirms Tariff Reduction on Customers’ Water Bills for the 1st Quarter of 2021

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02 December 2020PRESS RELEASE MWSS RO Confirms Tariff Reduction on Customers’ Water Bills for the 1st Quarter of 2021 The Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO) is pleased to announce the tariff decrease on customers’ water bills for the First (1st) Quarter of 2021. The MWSS Board of Trustees (BOT) has recently continue reading : Press Release: MWSS RO Confirms Tariff Reduction on Customers’ Water Bills for the 1st Quarter of 2021

Press Release: MWSS RO Serves Show Cause Order to Manila Water and Maynilad Over Surge of Customer Complaints on Water Bills

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29 July 2020 PRESS RELEASE MWSS RO Serves Show Cause Order to Manila Water and Maynilad Over Surge of Customer Complaints on Water Bills On 23 July 2020, the MWSS Regulatory Office (RO) issued Notice to Explain to Manila Water Company, Inc. (MWCI) and Maynilad Water Services, Inc. (MWSI) over the alarming number of complaints continue reading : Press Release: MWSS RO Serves Show Cause Order to Manila Water and Maynilad Over Surge of Customer Complaints on Water Bills

MWSS RO Conducts Full QMS IQA: Reports Zero (0) Non-Conformity

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From 03 to 05 June 2020, the MWSS Regulatory Office (RO) conducted a full Internal Quality Audit (IQA) of its established Quality Management System (QMS) that covered the core process: Service Obligation Monitoring of Water Supply and Wastewater Effluent Quality, and its support processes. The IQA results revealed that the agency has maintained the confirmity continue reading : MWSS RO Conducts Full QMS IQA: Reports Zero (0) Non-Conformity

MWSS RO Confirms Zero Tarrif Adjustment on Customers’ Water Bills for the 3rd Quarter of 2020

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08 June 2020 PRESS RELEASE MWSS RO Confirms Zero Tariff Adjustment on Customers’ Water Bills for the 3rd Quarter of 2020 The Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO) confirms that there will be no tariff adjustment on customers’ water bills this 3rd quarter of 2020. The MWSS Board of Trustees (BOT) has continue reading : MWSS RO Confirms Zero Tarrif Adjustment on Customers’ Water Bills for the 3rd Quarter of 2020