The Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO) is headed by the Chief Regulator whose main duty is to provide the overall direction and guidance relative to the programs and operations of the four Regulation areas:
- Technical Regulation Area (TRA)
- Customer Service Regulation Area (CSRA)
- Financial Regulation Area (FRA)
- Administration and Legal Affairs Area (ALA)
Specifically, the Chief Regulator provides direction as to the proper and appropriate implementation of office policies and guidelines, in accordance with the standard office procedures and in pursuit of the MWSS RO’s vision and mission.
Moreover, the Chief Regulator is in charge of creating public awareness when it comes to the MWSS RO’s operations and accomplishments. Lastly, he has the sole responsibility to implement the directives of the MWSS Board of Trustees and acts as the principal spokesperson of the agency.
Under the Office of the Chief Regulator (OCR) are the Public Information Department (PID), Management Information Systems (MIS), and Central Records Office (CRO), which assist in fulfilling the duties of the Chief Regulator.
The PID aims to nurture the connection with the stakeholders through the timely release of accurate information; to reach out to customers through online and offline means; and to address concerns through press and government cooperation, public information drives, and stakeholder forums.
The MIS unit is responsible for providing overall support to the MWSS RO’s Information and Communications Technology (ICT) infrastructure. The unit maintains the equipment and provides technical support to IT-related issues. It is in charge of the continuous operations of the MWSS RO system applications, such as the Document Management System (DMS) and the Human Resource Information System (HRIS), including data back-up. It also oversees software systems, internet service, online public presence, equipment, and more.
The CRO is created in compliance with Article II Rule 3 of Republic Act No. 9470, otherwise known as “The National Archives of the Philippines Act of 2007.” Among its many functions are to formulate and implement records management and archival administration program for efficient creation, utilization, and maintenance of vital records that the MWSS RO receives and sends out. In coordination with the Records Management and Inventory Committee (RMIC), the CRO determines the retention, storage, preservation, conservation, and disposal of public records. It also adapts security measures and vital records protection.
The OCR and its implementing department (PID) and units (MIS and CRO) provide accurate, timely information to internal and external stakeholders through different platforms; keep accurate records; maintain archives; and provide overall support to ICT infrastructure of the MWSS RO. It is that dedication to their duty that reassures the public that their water, their lives, are in safe hands.