In preparation for the ISO (International Organization for Standardization) surveillance audit scheduled this year, the MWSS Regulatory Office (RO) conducted a full onsite Internal Quality Audit (IQA) of its established Quality Management System (QMS) on the core process: “Provision of Regulatory Services on Service Obligations Monitoring for Water Supply and Wastewater Effluent Quality based on the Concession Agreement,” as well as on its support processes, from 23 to 30 August 2022.

The objectives of the audit were to determine 1) the conformity of the processes to the requirements of ISO 9001:2015 and to the established QMS of the MWSS RO, and 2) the readiness of the MWSS RO for surveillance audit.

The MWSS RO became ISO 9001:2015 certified on 31 December 2018 by renowned international certification body, TÜV Rheinland Philippines, Inc.

Read the MWSS RO’s Quality Manual:…/quality…/quality-manual/…

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