On 25 and 26 July 2023, the MWSS Regulatory Office (RO), led by Chief Regulator Patrick Lester N. Ty, hosted a benchmarking visit with the Camarines Sur-based Partido Development Administration (PDA)-Partido Water Supply System (PWSS). The delegation was headed by Camarines Sur 4th District Representative Hon. Arnulf Bryan B. Fuentebella, who also serves as PDA’s Co-Chairperson, and Administrator Veronica T. Briones.

The 2-day knowledge exchange included participation from MWSS RO Deputy Administrator (DA) for Customer Service Regulation Lee Robert M. Britanico, DA for Administration and Legal Affairs Claudine B. Orocio-Isorena, Acting DA for Financial Regulation Christopher D. Chuegan, Officer-in-Charge for Technical Regulation Joel M. Dominguez, Department Manager (DM) for Metering Efficiency Francis Eduardo P. Ayapana, Jr., DM for Administration Ramon A. Javier, DM for Public Information Joan Michelle S. Antonio, and Senior Public Utility Regulation Officer (PURO) Aljohn Deo E. Quinajon. PDA-PWSS representatives in attendance were Division Manager for Engineering and Operations Jelson V. Serra, Field Office-Engineer-In-Charge for Tinambac and Siruma Manuel Glenn B. Sancho, Field Office-Engineer-In-Charge for Goa and San Jose Anthony C. Caracas, Field Office-Engineer-In-Charge for Garchitorena and Caramoan Prospero I. Arcilla, Jr, and Field Office-Engineer Assistant for Tigaon and Sagñay Dexter V. Atole.

The benchmarking visit aimed to foster synergy, and promote knowledge development and capacity building in water, sewerage, and sanitation management.

During the visit, Acting DA Chuegan and Senior PURO Quinajon shared the MWSS RO’s best practices in rate rebasing and non-revenue water management, respectively. DA Britanico and DM Ayapana discussed the MWSS RO’s implementation of customer-oriented policies and procedures, and highlighted the features of the Office’s state-of-the-art Water Meter Test Bench facility.

Moreover, the MWSS RO and PDA-PWSS signed a Memorandum of Understanding to strengthen their partnership and facilitate more comprehensive exchanges of knowledge, expertise, and best practices for effective regulation of water and wastewater services in the country.