On 08 February 2022, officials of the MWSS Regulatory Office attended the City Government of Muntinlupa – OFFICIAL‘s hearing regarding the quality of Maynilad Water Services, Inc. ‘s services.

The MWSS RO was represented by Chief Regulator Atty. Patrick Lester N. Ty, Deputy Administrator for Technical Regulation Engr. Evelyn B. Agustin, Deputy Administrator for Customer Service Regulation Mr. Lee Robert M. Britanico, Deputy Administrator for Administration and Legal Affairs Atty. Claudine B. Orocio-Isorena, and Acting Deputy Administrator for Financial Regulation Mr. Christopher D. Chuegan.

During the hearing initiated by the City Government’s Committee on Environment, Natural and Aquatic Resources, Fisheries and Agriculture, Chief Regulator Ty discussed MWSS RO’s ongoing investigation of Maynilad’s prolonged implementation of Water Service Interruptions (WSIs) at its Putatan Water Treatment Plant’s (PWTP) supply zone. This investigation is being conducted primarily to determine whether there is a ground to declare Maynilad to have failed contractually on its service obligations, and to impose the appropriate penalties on the Concessionaire. The MWSS RO already transmitted its initial findings to Maynilad, and is now awaiting their response.

Concerns about desludging services were also brought up during the hearing. Chief Regulator Ty explained that the Concessionaire conducts regular desludging of septic tanks (a service that is already included in the customers’ water bills) every five (5) to seven (7) years.

The MWSS RO is closely monitoring Maynilad’s compliance with their Service Obligations under the Concession Agreement. The agency remains committed to protecting the interest of the consuming public.