30 September 2020PRESS RELEASEMWSS RO Directs Concessionaires to Implement Grace Period and Installment Plan for ECQ and MECQ Water BillsIn solidarity with the spirit and intentions of the Bayanihan to Recover as One Act (Bayanihan 2), the MWSS Regulatory Office (RO) has directed Manila Water Company, Inc. (MWCI) and Maynilad Water Services, Inc. (MWSI) to:1. Grant all customers a thirty (30)-day grace period to settle their water bills that fall due within the Enhanced Community Quarantine (ECQ) and Modified ECQ (MECQ) periods; and2. Implement a three (3)-month installment scheme for all cooperatives; Micro, Small and Medium Enterprises (MSMEs); and domestic customers after the grace period.The said directives will provide customers ample time to update payments for water bills that fell due within the 04 to 18 August 2020 MECQ period without incurring interests, penalties and other charges. The MWSS RO assures the public that it will do everything in its mandate to protect their welfare and provide the assistance they need to alleviate the financial burden brought about by the Coronavirus Disease 2019 (COVID-19) pandemic.(sgd.)PATRICK LESTER N. TYChief Regulator