29 December 2022
MWSS RO SERVES MAYNILAD A NOTICE TO EXPLAIN
OVER RECURRING WATER SERVICE INTERRUPTIONS
On 29 December 2022, the MWSS RO issued a Notice to Explain (NTE) to Maynilad over the recurring water service interruptions, which have affected the customers served by the Putatan Water Treatment Plants. The NTE is about the lack of necessary public advisories and notices regarding water service interruption (WSI) schedules, the continuous extension of WSI schedules, and the surge in customer complaints received and monitored by the Office.
The MWSS RO is aware of and is closely monitoring the developments of the situation. Moreover, the Office has already asked Maynilad to explain and solve the issues immediately.
If the situation persists, the MWSS RO will not hesitate to impose another sanction on Maynilad, similar to the financial penalty implemented by the Office last October 2022.
The MWSS RO ensures that public welfare will continue to be the top priority of the Office.
PATRICK LESTER N. TY