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This website adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard. 

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/

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Shortcut Keys Combination Activation Combination keys used for each browser.

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	For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)
	On Mac OS press (Ctrl+Opt+shortcut_key)

	Accessibility Statement (Combination + 0): Statement page that will show the available accessibility keys. 
	Home Page (Combination + H): Accessibility key for redirecting to homepage. 
	Main Content (Combination + R): Shortcut for viewing the content section of the current page. 
	FAQ (Combination + Q): Shortcut for FAQ page. 
	Contact (Combination + C): Shortcut for contact page or form inquiries. 
	Feedback (Combination + K): Shortcut for feedback page. 
	Site Map (Combination + M): Shortcut for site map (footer agency) section of the page. 
	Search (Combination + S): Shortcut for search page. 

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56F86BD3-4EDE-494C-804D-2C7666B1B2F1

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56F86BD3-4EDE-494C-804D-2C7666B1B2F1

Published December 22, 2019 at 960 × 640 in 56F86BD3-4EDE-494C-804D-2C7666B1B2F1

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The Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO) was created in August 1997 by virtue of the Concession Agreements signed between the MWSS and the two Concessionaires: Manila Water Company, Inc. (Manila Water) for the East Zone and Maynilad Water Services, Inc. (Maynilad) for the West Zone.

The MWSS RO is mandated to monitor the performance of the Concessionaires with respect to their contractual obligations under the RCAs. Among its many functions, the MWSS RO reviews, monitors and enforces rates and service standards; arranges and reports regular independent audits of the performance of the Concessionaires; and monitors the infrastructure assets.

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MWSS RO Officials

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OFFICE ADDRESS

MWSS RO Building, Katipunan Avenue, corner H. Ventura Street,
Barangay Pansol, Balara, Quezon City 1108