PM 01-02 Objectives of the Process Manual
PM 01-03 Authorization and Updating Responsibilities
PM 01-04 Distribution of the Process Manual
PM 02-01 Annual Planning and Budget
PM 02-02 Planning and Budgeting
PM 02-04 Control of Documents Procedure
PM 02-05 Control of Records Procedure
PM 02-06 Handling Stakeholder Complaint
PM 02-07 Internal Communication Procedure Format
PM 02-08 Public Info Drive Procedure
PM 03-01 Recruitment, Selection & Placement Procedure
PM 03-02 Training and Development Procedures
PM 03-03 Employee Performance Management Procedure
PM 03-04 Cash Disbursement Procedure
PM 03-05 Fiscal Reporting Procedure
PM 03-06 Website Development and Maintenance
PM 03-08 Infrastructure Maintenance – Preventive FEVIT
PM 03-09 Infrastructure Maintenance – Corrective FEVIT
PM 04-01 Gathering and Review Service Requirements
PM 04-02 TRA -SO Monitoring Water Quality
PM 04-03 TRA-SO Monitoring Wastewater
PM 04-04 TRA SO Monitoring Operations
PM 04-05 TRA SO Monitoring Audits
PM 04-06 CSR SO Monitoring and Evaluation
PM 04-07 CSR Customer Complaint Management
PM 04-08 FRA Foreign Currency Differential Adjustments (FCDA)
PM 04-10 FRA KPI-BEMs Monitoring
PM 04-11 Legal Service Management
PM 05-02 Customer Satisfaction Measurement
PM 05-03 Handling of Non-Conforming Services