In accordance with  the provisions of Rep. Act No. 9485 or the “Anti-Red Tape Act of 2007,” the Metropolitan Waterworks and Sewerage System-Regulatory Office (MWSS-RO) promulgates its Citizen’s Charter as a means to promote integrity, accountability, proper management of its affairs, and to establish effective practices aimed at  improving its level of service in accordance to its mandate.

Certifications of Compliance for anti-Red Tape Act and MWSS RO Citizen’s Charter

Historical Documents of the Certifications of Compliance for anti-Red Tape Act and MWSS RO Citizen’s Charter

CY 2025

CY 2024

CY 2023

CY 2021

CY 2020

CY 2019

CY 2016

CY 2015

  • Certification Anti-Red Tape Act for 2015

    Pursuant to Republic Act No. 11032: Act of Promoting Ease of Doing Business and Efficient Delivery of Government Services, amending for the purpose of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act, and for other purposes.

CY 2014

  • Certification Anti-Red Tape Act for 2014

    Pursuant to Republic Act No. 11032: Act of Promoting Ease of Doing Business and Efficient Delivery of Government Services, amending for the purpose of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act, and for other purposes.