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MWSS RO Answers FAQs on ECQ Water Bills

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MWSS RO Answers FAQs on ECQ Water Bills

Philippine Standard Time:

Posted on May 21, 2020

Q: Do we need to pay our water consumption during ECQ?

A: Yes

Pages: 1 2 3 4 5 6 7 8 9

Message of MWSS RO Chief Regulator for World Water Day 2021

Water Conservation Tips from Dance Icon Mr. Wowie De Guzman

Water Conservation Message from Ms. Alexa Macanan

Water Conservation Tips from Ms. Bea de Leon

Water Conservation Tips from Ms. Jules Samonte

Water Conservation Tips from Ms. Michelle Cobb

Water Conservation Tips from Ms. Miho Nishida

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THE REGULATORY OFFICE

The MWSS Regulatory Office (RO) was created in August 1997 by virtue of the Concession Agreements signed between the MWSS and the two concessionaires, Manila Water Company, Inc. for the East Zone and Maynilad Water Services, Inc. for the West Zone.

RO functions as a collegial body composed of five members headed by the Director or Chief Regulator who has over-all responsibility for the operation of the office. Other members are the Regulators for Technical Regulation, Customer Service Regulation, Financial Regulation and Administration and Legal Affairs.

Any action or decision by the RO on substantive matters affecting the Concession Agreement requires at least a majority vote of three members. The Chief Regulator chairs the meeting of the Regulatory Office and has the final approval over the hiring and dismissal of all professional staff of the RO. He also acts as the principal spokesperson of the office.

RO is mandated to monitor the Concession Agreement. Among its many functions, RO reviews, monitor and enforces rates and service standards; arranges and reports regular independent audits of the performance of the Concessionaires; and monitors the infrastructure assets. However, RO’s functions may change over time for effective regulation of water and sewerage services.