On 10 September 2024, MWSS Regulatory Office (RO) officials and key personnel, led by Chief Regulator Patrick Lester N. Ty, hosted a benchmarking visit for representatives from Clark Water (CWC) and its regulator Clark Development Corporation (CDC).
The visit allowed the CWC and CDC Rate Rebasing (RR) Technical Working Group (TWG) to gain insights into the MWSS RO’s approach to monitoring the concessionaires’ performance, particularly the RR process. With CWC and CDC having recently concluded their 2022 Rate Rebasing exercises, they are now focused on implementing the approved Service Improvement Plan (SIP) and related activities to ensure proper monitoring and assessment of CWC’s commitments.
During the activity, the MWSS RO shared its methodologies, regulatory framework, key performance indicators (KPIs), and best practices from its 5th RR process, highlighting how these efforts ensure regulatory compliance and enhance service delivery for concessionaires Manila Water and Maynilad Water Services, Inc.
Learn more about the MWSS RO’s programs, activities, and projects through this link: https://ro.mwss.gov.ph/