Mandate: The MWSS Regulatory Office (RO) is mandated to monitor the Concession Agreement. Among its many functions, MWSS RO reviews, monitors and enforces rates and service standards; arranges and reports regular independent audits of the performance of the Concessionaires; and monitors the infrastructure assets. However, MWSS RO’s functions may change over time for effective regulation … Continue reading Mandate, Vision, Mission, Service Pledge, and Core Values