25 July 2025

PRESS RELEASE

MWSS RO ORDERS TEMPORARY SUSPENSION OF

SERVICE DISCONNECTION ACTIVITIES IN

CONCESSION AREAS

In light of the devastation brought about by the Southwest Monsoon and Tropical Storms “Crising,” “Dante,” and “Emong,” the Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO) has directed water concessionaires, Manila Water Company, Inc. and Maynilad Water Services, Inc., to temporarily suspend all service disconnection activities due to non-payment of water bills within their respective Concession Areas. The suspension shall be effective for fifteen (15) days, from 25 July to 08 August 2025.

This directive does not cover disconnection cases involving water service tampering, violations of Republic Act No. 8041 (Water Crisis Act), or other unlawful activities.

At this critical time, when access to clean, safe, and reliable water is essential to protecting public health, the MWSS RO has likewise instructed the Concessionaires to ensure water supply availability for all customers.

Rest assured that the MWSS RO will continue to implement proactive measures to support communities and protect consumer welfare, especially during this time of adversity.

(sgd.)

PATRICK LESTER N. TY

Chief Regulator