09 NOVEMBER 2023

PRESS RELEASE

MWSS RO INVESTIGATES MAYNILAD OVER SURGE IN CUSTOMER COMPLAINTS ON WATER QUALITY ISSUES

On 09 November 2023, the Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS RO) monitored a surge in customer complaints on social media regarding the reported poor aesthetic quality (yellowish color) of water supplied by Maynilad Water Services Inc. (Maynilad).

The MWSS RO is currently investigating the issue and coordinating with Maynilad to identify the root cause of the irregularity and implement any necessary corrective actions.

For customers who are experiencing this problem, the MWSS RO advises to let the water flow until it becomes clear. Customers may collect and store the discolored water for non-potable uses, like flushing toilets.

For inquiries and concerns on water supply quality, Maynilad Water Services, Inc. customers may contact the Concessionaire through:

Facebook: https://www.facebook.com/MayniladWater

Twitter: http://twitter.com/maynilad

Website: https://www.mayniladwater.com.ph/

Cavite customers: 1800-1000-WATER

Cellphone number: +63-998-864-1446

Customers may also escalate their concerns to the MWSS RO Customer Service Regulation Area (CSRA) through csr@ro.mwss.gov.ph for investigation/immediate action.

Meanwhile, the MWSS RO assures affected customers that their health and safety are prioritized as the Office investigates the matter. It will remain committed to protecting consumer interest and welfare.

(sgd.)

PATRICK LESTER N. TY

Chief Regulator