11 January 2023
MAYNILAD TO REBATE CUSTOMERS AFFECTED BY PROLONGED WATER SERVICE INTERRUPTIONS
Based on the investigation conducted by the MWSS Regulatory Office (RO) into the prolonged water service interruptions that have been adversely affecting the well-being of customers served by the Putatan Water Treatment Plants (PWTP) since 20 December 2022, Maynilad Water Services, Inc. was found to have violated its Service Obligation of ensuring the availability of an uninterrupted 24-hour supply of water to connected customers within the PWTP Supply Zone. In a meeting held on 06 January 2023, Maynilad accepted the findings of the said investigation and volunteered to provide a rebate to the affected customers.
The MWSS RO is currently in the process of assessing the final rebate amount, which shall not be recoverable or passed on to the consumers.
Meanwhile, the MWSS RO has ordered Maynilad to fast-track the resumption of normal water supply to the affected customers, especially during this time of the pandemic when water is most essential for safeguarding public health.
PATRICK LESTER N. TY