Corporate Governance Scorecard 2021

The Corporate Governance Scorecard (CGS) is a corporate governance rating system designed to raise the standards of corporate governance practices of the GOCCs to be at par with the ASEAN state-owned enterprises. It is a list of questions used to rate a GOCC’s governance policies and practices on the basis of the three (3) OECD Principles of Corporate Governance for State-Owned Enterprises.

 I. Stakeholder Relationships (15%)

QuestionGuiding ReferenceY/NReference Link/ Supporting Documents
1. Does the GOCC disclose a policy that:


a. Stipulates the existence and scope of its effort to address customer’s welfare
GCG MC No. 2012-07 Chapter VII Sec. 35, Sec. 371. MWSS RO Citizen’s Charter 2021 (1st Edition) – Service Pledge

2. 2008 and 2013 Implementing Rules and Regulations (IRRs)

3. Section 37 – 38 of the MWSS Manual of Corporate Governance

4. Customer Satisfaction Survey (CSS)

5. RO RM 06-01 Rev2_03 October 2022_List of Interested Parties
b. Elaborates its efforts to interact with the communities in which they operate?GCG MC No. 2012-07 Chapter VII Sec. 35, Sec. 341. Public Consultation and Information Drives 2021

2. Page 16-18 of the MWSS RO Annual Report 2021 (Conduct of Public Consultation and Information Drives)

3. Corporate Social Responsibility (CSR) Statement

4. Page 30, Section 40 of the MWSS Manual of Corporate Governance

5. MWSS RO SocMed(Facebook/Twitter) on water conservation, etc
c. Ensure that its value chain is environmentally friendly or is consistent with promoting sustainable development?GCG MC No. 2012-07 Chapter VII Sec. 35, Sec. 401. Page 31 of the MWSS Manual of Corporate Governance

2. Page 15 of the MWSS RO Annual Report 2021 (Environmental Committee), and

3. Page 78 – 83 of MWSS RO Annual Report 2021 (Water Quality Control Department)

4. Vision-Mission Statement (RO website)

5. Strategic Map & PES Scorecard
2 Does the GOCC disclose the activities that it has undertaken to implement the above mentioned policies?
a. Customer health and safety GCG MC No. 2012-07 Chapter VII Sec. 35, Sec. 40

OECD Principle IV (A) & Global Reporting Initiative
Page 78 – 83 of MWSS RO Annual Report 2021 (Water Quality Control Department)
b. Interaction with the communities  GCG MC No. 2012-07 Chapter VII Sec. 34

OECD Principle IV (A) & Global Reporting Initiative
1. 2021 Public Information Drives and Public Consultation Drives: Aug 31 & Sep 1 “Kalidad sa Serbisyo: Tatak MWSS RO” Online PCDR on the Proposed Revisions in the Customer-Oriented 2013 IRRs Esat Zone & West Zone, Nov 19 – Online PIDr on the Rebate Program for Maynilad Customers, Nov 29, Dec. 1, 3, 6, 7, 10 & 13 – 2021 Pre-Rate Rebasing Public Consultation Drive (Page 32-37 of the MWSS RO Annual Report 2021)

2. Public Information Drive (RO website)
c. Environmentally-friendly value chainGCG MC No. 2012-07 Chapter VII Sec. 40

OECD Principle IV (A) & Global Reporting Initiative
Page 78 – 83 of MWSS RO Annual Report 2021 (Water Quality Control Department)
3 Does the GOCC have a separate corporate social responsibility (CSR) report/section or sustainability report/section?GCG MC No. 2012-07 Chapter VIII Sec. 41, Sec. 43.4.e1. Page 29, Section 37 of the MWSS Manual of Corporate Governance

2. Corporate Social Responsibility Statement

3. Page 15 of the MWSS RO Annual Report 2021 (Environmental Committee)
4 Where stakeholder interests are protected by law, stakeholders should have the opportunity to obtain effective redress for violation of their rights.
a. Does the GOCC provide contact details via the company’s website or Annual Report which stakeholders (e.g. customers, suppliers, general public, etc.) can use to voice their concerns and/or complaints for possible violation of their rights? OECD Principle IV (B)1. Page 29, Section 37 of the MWSS Manual of Corporate Governance

2. MWSS RO Contact Details

3. 2008 and 2013 Implementing Rules and Regulations (IRRs)
5 Performance enhancing mechanisms for employee participation should be permitted to develop.
a. Does the GOCC explicitly mention the health, safety and welfare policy for its employees? GCG MC No. 2012-07 Chapter VII Sec. 39

OECD Principle IV (C) Global Reporting Initiative: Sustainability Report
1. MWSS RO Employees Health, Wellness and Safety Program

2. MWSS RO GAD Accomplishment Report for FY 2021 (Narrative Report and AR submitted to PCW)

3. Page 28 of the MWSS Manual of Corporate Governance

4. MLA Collective Negotiation Agreement, ArticleVI – XII states employees’ rights to health, safety, welfare and humane working conditions allowed under the law

5. Learning & Development policy (draft)
b. Does the GOCC publish data relating to health, safety and welfare of its employees? OECD Principle IV (C) Global Reporting Initiative: Sustainability Report1. MWSS RO Employees Health, Wellness and Safety Program

2. MLA Collective Negotiation Agreement, Article VI – XII states employees’ rights to health, safety, welfare and humane working conditions allowed under the law
c. Does the GOCC have training and development programmes for its employees? GCG MC No. 2012-07 Chapter VII Sec. 36

OECD Principle IV (C) Global Reporting Initiative: Sustainability Report
1. Learning and Deveopment Training Plan 2021

2. MWSS RO GAD Accomplishment Report for FY 2021 (Narrative Report and AR submitted to PCW)

3. Page 28 of the MWSS Manual of Corporate Governance
d. Does the GOCC publish data on training and development programs for its employees?  OECD Principle IV (C) Global Reporting Initiative: Sustainability Report1. MWSS RO Annual Report 2021

2. MWSS RO GAD Accomplishment Report for FY 2021 Narrative Report and AR submitted to PCW)

3. Learning and Development Training Plan 2021
6 Stakeholders including individual employee and their representative bodies should be able to freely communicate their concerns about illegal or unethical practices to the board and their rights should not be compromised for doing this.  
a. Does the GOCC have procedures for complaints by employees concerning illegal (including corruption) and unethical behavior?  GCG MC No. 2014-041. MWSS RO Whistleblowing Policy

2. Citizen’s Complaint Hotline (8888)
b. Does the GOCC have procedures to protect an employee/person who reveals illegal/unethical behavior from retaliation? GCG MC No. 2014-041. MWSS RO Whistleblowing Policy

2. Grievance Mechanism (Office Order No. 062, Series of 2021 RE: Reconstitution of the MWSS RO Grievance Committee)

II. Disclosure and Transparency (35%)

III. Responsibilities of the Board (50%)

Bonus and Penalty